![]() My daughter took the car through the car wash and water rushed into the drivers door. She, who we still do not know her name, told my daughter what did she expect from an old used car? That she could leave the car and get her money back and be done. She was rude, she spoke to my daughter in a belittling and demeaning manner. It wasnt the problem that was the issue, it was the attitude and demeanor of the manager of the lot. Not even a full 24 hours had passed and there is a problem with the vehicle. The mission statement and information on the website pertaining to the standard that they hold when leasing a used car is anything but what we experienced. Why was my car taken? Why was I put in a position where I lost money from not having a car to get to work on time? Why did Benchmark leave me in such a vulnerable position without one warning? Why did Benchmark not communicate with me? Read More ((remember I said I would turn my car in late next week which would have been, the week of 8/14-8/18)) THEY REPOSSESSED MY CAR WITHOUT WARNING, which was Today on August 13th, 2023 No calls, not one voicemail, no text messages, no emails, absolutely nothing! ((Not even a week later))I am currently one payment late but also communicated that I would be voluntarily giving my car back, plus pay the early termination fee. I called and spoke to an account manager on Monday August 7th, 2023 and said I would be returning my car late next week, then I asked what I needed to do to terminate my lease contract early, they said bring the keys in, turn in my vehicle, and pay a $100 early termination fee, then Id be free and clear! ((Unfortunately after having a lemon of a car for 18 months, I could no long afford the repairs plus the monthly payment)) So the account manager claimed they made a note on my account and would see me next week. ((That was only three weeks after leasing the vehicle)) I paid $800 in repair costs before getting to our destination! I cannot forget the ABSOLUTE WORST THING, theyve done. ![]() ![]() This was before I left for vacation, but I ended up getting stranded three states away from home with four adults and two children in the low 40s overnight. They found a TON OF ISSUES! Then I took the vehicle back to Benchmark for repairs under the 30day warranty, claimed/guaranteed my car was fixed. The solenoid went out the day of leasing, THEN upon trying to return my vehicle the next business day ((when they opened)) they refused and said Id be out $3,500 if I didnt want the car!!! BUT THEN I took the ***** Odyssey that I had just leased from Benchmark to ****************.
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